It is understood by the purchaser that this warranty does not include a normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress topper. This warranty covers deterioration in the cell structure of the materials that may cause the mattress to have a visible indentation greater than 1.5 inch during the five (5) years of the warranty not caused by a sag in the foundation, box springs, adjustable bed, or platform. If such defects occur during the five (5) years of limited warranty we will, at our option, repair or replace the mattress topper.
Comfort ZoneThailand, LLC mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser's Comfort Zone, LLC mattress topper and user(s). This warranty and other performance warranties are based on tests conducted on "sets" that consist of our mattresses and foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES UNQUALIFIED FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Comfort Zone Thailand, LLC may require purchaser to provide proof of the quality of the foundation, adjustable bed base, platform bed, or bed frame used in conjunction with the mattress if purchaser makes a claim under this warranty. Comfort Zone Thailand, LLC reserves the right to invalidate this warranty if the mattress is found to be in an unsanitary condition or the foundation is found to be inadequate.
This warranty is valid only for the original purchaser from the original purchase date of the original product purchased. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." This warranty also does not apply to any product being used in a commercial setting such as hotels, motels, boarding homes, nursing homes and similar environments. Commercial settings fall under a separate warranty.
Additionally, this warranty does not cover:
A normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress. “Comfort preference”
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or abnormal soiling.
Damage from using an improper bed frame, foundation, platform bed, or adjustable base.
In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Comfort Zone Thailand, LLC at the time of replacement. All transportation/handling costs will be the responsibility of the purchaser in addition to any prorated charges.